Managing Conflict (Second Edition)

An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to

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Learning Objectives

Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict.

  • Analyze conflict by assessing the situation and identifying the source of the conflict.
  • Utilize effective communication techniques to manage conflict in a proactive manner.
  • Resolve conflict by evaluating approaches, and determining and implementing an action plan with the best solution.

     

    Course Details

    Course Outline

    1 - Recognizing the Impact of Conflict
  • Identify Your Personal Reaction to Conflict
  • Develop a Healthy Attitude Toward Conflict
  • 2 - Analyzing Conflict
  • Assess the Situation
  • Identify the Source of the Conflict
  • 3 - Dealing with Conflict
  • Listen Actively
  • Communicate Effectively
  • Respond to Negative Tactics
  • Avoid Conflict Escalation
  • 4 - Resolving Conflict
  • Evaluate Approaches to Conflict Resolution
  • Determine the Best Solution
  • Implement an Action Plan
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    This course is intended for any business professional who encounters conflict in the workplace

    Managing Conflict (Second Edition)

    $450
    Course Length : 1 Day
     

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