1 - Recognizing the Impact of Conflict
Identify Your Personal Reaction to ConflictDevelop a Healthy Attitude Toward Conflict
2 - Analyzing Conflict
Assess the SituationIdentify the Source of the Conflict
3 - Dealing with Conflict
Listen ActivelyCommunicate EffectivelyRespond to Negative TacticsAvoid Conflict Escalation
4 - Resolving Conflict
Evaluate Approaches to Conflict ResolutionDetermine the Best SolutionImplement an Action Plan
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
This course is intended for any business professional who encounters conflict in the workplace