1 - Course Outline
Configuring and Troubleshooting Cisco Unity Connection IntegrationConfiguring and Troubleshooting Cisco Unity Connection Call HandlersTroubleshooting Cisco Unity ConnectionConfiguring and Troubleshooting Cisco Unity ExpressConfiguring Single Sign-On (SSO) for Cisco Unified Communications ApplicationsIntegrating Cisco Unified Communications Manager IM and Presence and Cisco JabberCustomizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber FunctionalityConfiguring Cisco Unified Communications Manager IM and Presence Service Compliance and Message ArchivingTroubleshooting Cisco Unified Communications Manager IM and Presence ServiceIntegrating Cisco Unified Attendant Console AdvancedImplementing Call Recording and Monitoring
2 - Lab outline
Integrate and Set Up Cisco Unity ConnectionConfigure Cisco Unity Connection Call HandlersImplement Toll Fraud PreventionTroubleshoot Cisco Unity Connection Call HandlersTroubleshoot Cisco Unity ConnectionConfigure Cisco Unity ExpressTroubleshoot Cisco Unity ExpressConfigure Cisco Unified Communications Manager IM and Presence High AvailabilityImplement Cisco JabberConfigure Centralized Cisco Unified Communications Manager IM and PresenceConfigure Cisco Unified Communications Manager IM and Presence Service FunctionalityEnable Message Archiving and Chat RoomsTroubleshoot the Cisco Unified Communications IM and Presence Database ConnectionTroubleshoot Cisco Unified Communications Manager IM and Presence High AvailabilityTroubleshoot Cisco Unified Communications Manager IM and Presence ServiceIntegrate Cisco Unified Attendant Console AdvancedImplement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based SolutionImplement Cisco Unified Communications Manager Call Recording and Monitoring
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
This course is designed primarily for professionals in the following job roles:
Before taking this course, you should have the following knowledge and skills:
Basic understanding of networking technologies
Basic understanding of voice and video
Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks